Sales & Studio Associate - Stockholm (seasonal)

Role Outline

Deliver a best-in-class, branded client experience that builds loyalty and enables consistent sales and profit growth. Support the Studio’s day-to-day operations and be a Brand Ambassador.

About HEAT by Sophia Lie

As a leader in the European wellness industry, HEAT by Sophia Lie specializes in Infrared Saunas, LPG Massage, Signature Face Workout and Body Sculpt, and a range of Face and Body Treatments. Operating across premier locations in Palma and Stockholm, with an ambitious expansion strategy, we uniquely blend result-driven treatments with a spa touch, emphasizing bio-hacking. Additionally, we offer a
curated line of cutting-edge technology, tools, and products under our own brand. Committed to fostering a positive and dynamic work culture, we prioritize the well-being of our employees. In return, we seek individuals with a down-to-earth personality, the right attitude, and a commitment to high professionalism. We firmly believe that people excel when they can be themselves within a healthy and supportive team environment.

Main Responsibilities

  • Supports a client-centric culture, where the full energy and activity are focused on highly satisfying client experiences
  • Builds client loyalty, retention and satisfaction by delivering engaging, impactful and memorable experiences at the Studio
  • Understands and adheres to HEAT brand standards
  • Reinforces HEAT selling behaviors and processes at all times
  • Delivers top line sales results of treatments, add-on treatments, in-house and partner products
  • Takes initiatives to elevate and display expert knowledge in all treatments and products
  • Maintain awareness of all sales and promotions
  • Processes client transactions accurately and efficiently
  • Replenish and recover merchandise to standard to create a full and abundant Studio
  • Assists in maintenance of back of house and stock, including both merchandise and non-merchandise to brand standard to enable efficient replenishment
  • Assists in Customer Service replies
  • Carefully and accurately maintain housekeeping standards of the Studio in between clients, and communicates maintenance issues to direct report
  • Reinforces all activities related to providing a safe working environment
  • Reinforces Studio strategy to reduce shrink

Experience & Skills

  • 1-2 years of experience within sales, retail, wellness or other relevant industry
  • Social and outgoing, with a genuine desire to provide excellent client service to both internal and external customers
  • Ability to multitask, while being attentive to clients and ensuring the Studio’s clean and representable at all times 
  • Fluent in Swedish and English
  • Excellent communication skills and demonstrated ability to work collaboratively
  • Commercially aware with a passion for wellness, beauty and skincare
  • Ability to follow through on projects in a timely and efficient manner
  • Ability to work as part of a fast-growing team and take initiative independent of direct supervision
  • Desire to learn about products within all categories
  • Flexibility to work evenings and weekends
  • Flexibility to take on extra hours to cover holidays, illnesses or emergencies

Our Benefits

  • Discounts on Studio treatments and products
  • Wellness Tech treatments on off-peak hours/days off
  • Friends & Family discount
  • Partner benefits & discounts
  • Incentives
  • Opportunity to grow

Full-time/Part-time

To apply, please send your CV to sofie@heatbysophialie.com. Please note that only shortlisted candidates will be contacted.