FAQ - Stockholm

  • General booking guidelines
    • Bookings can only be made with a card on file (no CVV/CVC code needed). This can be provided by phone, email or through the booking website. No bookings will be made unless a card is on file.
    • Please arrive 10 minutes before your appointment starting time.
    • Please note that late arrivals will be deducted from your appointment time. Unfortunately, we don’t have the capacity to accommodate your full appointment time, if you arrive late.
  • Cancellation and Rescheduling policy
    • Cancellation and rescheduling of appointment must take place 24 hours prior to the appointment starting time, or you will be charged for your full session. No exceptions made.
  • Wish to bring a friend to your IR Sauna, Cryotherapy or Ice Bathing Session?
    • Upon arrival, you pay a “Bring a Friend” price of 245 SEK.

  • IR Sauna & Ice Bathing Studio
    • You will be provided with a robe, towels and slippers. At the location, we offer free amenities such as skincare products, shower products and Dyson Hairdryer.
    • For Ice Bathing, please bring your own swimsuit
  • LPG Massage
    • For LPG Massage (excl. LPG face), you will be provided with a LPG stocking and LPG cream
  • Full Body Cryotherapy
    • You will be provided with a headband, disposable face mask, gloves, socks and boots.
    • Please bring a sports bra/top without a metal wire/details. Optional to bring shorts, you can also stand in underwear.

  • Terms & Conditions: Valid 1 year after purchase. No refunds or exchanges.
  • Treatment Gift Card
    • Only valid in-studio on treatments and products. Bookings are made through nk@heatbysophialie.com / 08-762 80 79
  • Product Gift Card
    • Only valid on products online.