HEAT Studio & People Manager
Role Outline
Overall store responsibility to drive sales, customer experience, brand delivery, operational excellence, and HEAT by Sophia Lies high-performance selling culture. Lead initiative to ensure maximum customer satisfaction, associate engagement, productivity, and studio profitability in accordance with our brand goals and operating procedures.
About HEAT by Sophia Lie
A leader in Scandinavian wellness space, HEAT by Sophia Lie offers Infrared Saunas, LPG Massage, Signature Face Workout Treatments and other Face and Body Treatments. With an emphasis on bio-hacking, we combine result-driven treatments with the spa touch. We also sell our own in-house line of cutting-edge technology, tools and products. We currently have a pop-up studio in a five star Nobis Hotel, Stockholm with new markets to launch in the nearest future. HEAT is a fast-growing business with plans to expand. We work hard to ensure we promote a positive and dynamic working culture and look after our employees. In return, we ask you to be a person with a down-to-earth personality, the right attitude and high professionalism. We believe that people perform better when they can be themselves and thrive in a healthy and supportive team
environment.
Main Responsibilities
• Manage the overall studio and lead financial growth and P&L results
• Lead the studio and drive studio results through the effective onboarding, coaching, and
development of the studio team
• Deliver top line sales results and growth through business insight to action
• Build and grow high performing teams through empowerment, and accountability
• Promote business performance and lead change through a positive growth mindset
• Partner with HQ teams to expand the customer pool & enhance revenue
• Build brand by cultivating customer loyalty and satisfaction (5-star customer experience)
• Set HEAT by Sophia Lie expectations to brand standards, to ensure brand consistency that impacts
the customer experience and maximizes overall business results
• Ensure that all studio operations and spaces are maintained at the highest standard
• Inspire team to unlock individual potential for extraordinary individual selling and productivity results,
while enhancing associate satisfaction and retention
Accountabilities
• Sales, budgets, invoicing and basic book keeping
• Inventory management and stock control, effectively completing stock takes.
• Customer satisfaction and loyalty
• High-Performance selling culture; promote team retention and development
• Operational and brand execution excellence
Experience & Skills
• 5 years sales experience in high volume stores leading large size multi-level teams
• Ability to manage complex priorities with strong management and organizational skills
• Outstanding business acumen with strong strategic analytical skills
• Capable to access talent, coach, develop and manage performance
• Excellent communication skills and demonstrated ability to work collaboratively
• Fluent in Swedish and English
• Experience in Mindbody/online booking systems a plus
• Commercially aware with a passion for wellness, beauty and skincare
Our Benefits
• Great discounts on treatment and products
• Use of gym, infrared saunas on days off and off-peak hours
• Friends and family discounts
• Opportunity to grow
If you think you are suitable for this role, we would love to hear from you!
Please attach your CV with cover letter detailling why you think we are a good match and send to Info@heatbysophialie.com